Frequently Asked Questions

About the Portal

General Information

The following links take you to Energy Local's main site.

Read about how Energy Local works

The Basics

The Benefits

Local Power

Time of Use Tariff

Shifting Power

 

1. Why should I register my interest?

Register your interest if you would like to know more about becoming a member if an Energy Local Club. Club membership will enable you to use locally generated renewable energy (you have to be a Club member to do this).

If there’s an Energy Local Club in your area (or one is being formed) we will send you more information about the scheme and what to do next. If there isn’t an Energy Local Club in your area, we will let you know if or when one is planned. 

 

2. Who will see my contact information?

Initially, your details will only be available to Energy Local CIC and those helping to set up an Energy Local Club in your area.

Later, if you choose to join a club, your information will be sent to the relevant electricity supplier. Your details would then be used by the electricity supplier to help you to switch your account. Your details will also be shared with a meter installer for them to arrange to fit a smart meter and certain other parties who are involved with your electricity supply and the management of the club.

We not give other third parties access to your contact information or personal details. We hold and use your information according to the Data Protection Act 1998 and our data protection registration number is ZA080052.

3. What do you mean by premises?

We mean any building or part of a building that is supplied through an electricity meter which has an MPAN.  You may want to include more than one premises in an Energy Local club. When you register an Expression of interest, only ONE premises can be registered. BUT once you have registered, you can add more premises on to the same account.

4. What is my MPAN?

If you look at your electricity bill (even if it is online), there will be a grid like this:

MPAN

Your MPAN is the series of numbers as highlighted on the bottom line of the diagram. An MPAN has thirteen digits. In this case, the MPAN is 8901234567890

5. What if I am not a domestic customer?

Currently, we’re only permitted to work with customers who have a domestic connection. You can check which type of connection you have by looking at the grid on your bill that has your MPAN (see above). If you are a domestic customer, either 01 or 02 will be shown in the top left corner (this is your 'profile class').  Please give an expression of interest even if you are not a domestic customer, as we hope to include you in the future.

6. What do you mean by a correspondence address?

You may want correspondence sent to a different address other than the premises that are registered with your Energy Local Club. If so, you can add a different correspondence address after registering your interest.

7. How do I know if I am in a Club area?  What if I don’t know whether I am in a Club area, or outside the Club areas?

Each Energy Local Club has a dedicated web page that describes its area of operation, along with a map.

If you are not sure, tick the ‘I am not sure’ box rather than choose a club and we will check.

If you are outside the existing club areas, please register your interest. We can let you know when a club may be formed in your area.

8. Are all clubs recruiting?

Some clubs:

  • are operational but need more members

  • are forming and would like you to register your interest

  • are at capacity and have enough members

The status of each Energy Local Club’s status is shown on its webpage.

9. What happens once I have registered my interest?

We will check the information you’ve supplied and confirm whether or not you are in the catchment area of an Energy Local Club. If you are not, we will let you know if a club in your area may be formed in the future.

If you are in the club area, we will confirm this and send you more information about Energy Local and invite you to events. If the club registers sufficient interest we will invite you to take the next step. To join your local Club, you would agree to the membership terms, switch suppliers and have a meter installed.

10. How can I ask more questions?

You can see the key contact for each Club on the ‘Office holder’ tab on the club’s webpage. You can email them if you have further questions.

If there is additional information available, there will be a website link.

More Information

www.energylocal.co.uk